Our team is on-call to monitor your network 24 hours a day. Through your customer dashboard, you’ll have access to the cell phone number of a network engineer who can help you directly, day or night.
You’ll know your Chesconet technician by name, and by face, because we’re based right in your community. We can talk with you by phone or email, sure – but we’ll also make house calls. Headquartered in Downingtown, PA, we’re just a short drive from your location. We’ll meet you onsite at a specific appointment time that’s convenient for you – never a 4-hour “service window.”
We know you don’t have time to be transferred from person to person in search of help, or to navigate a DIY diagnostic wizard. So our experienced network engineers are the people you’ll speak to directly when you call us for support. We’re standing by, 24 hours a day, to answer your call.
The Chester County Library System has been a part of the Chesconet community for many years. Being a smaller IT outfit, we have benefited greatly from their insight and tech support. I would consider them more than an ISP because of the assistance they provide with hardware upgrades and software updates. Chesconet is continuously future-proofing their network. They hold regular user group meetings to get customer input on additional service features. With Chesconet, we are made to feel like a partner, and not just another customer.
Tony Wagner
Computer Services Manager
Chester County Library System